Customer Policy
A. Advantage Programme (Volume Benefits)
Thank you for your continued trust in our certified diamonds. To serve you better, we offer an Advantage Programme on eligible purchases.
How it works
- We add up all orders placed from your account within 48 hours of the first order.
- The advantage applies to certified diamonds or non-certified diamonds as a single category. It does not apply to combined orders across both categories.
- Valid for Mumbai-location goods only.
Advantage slabs
| Sr. No. | Total Purchase (US$) | Advantage We Offer |
|---|---|---|
| 1 | 50,000 – 99,999 | 0.50% |
| 2 | 100,000 – 199,999 | 1.00% |
| 3 | 200,000 – 299,999 | 1.50% |
| 4 | 300,000 – 599,999 | 2.00% |
| 5 | 600,000 – 999,999 | 2.50% |
| 6 | 1,000,000 and above | 3.00% |
Shipping charges (small orders)
For orders below US$ 15,000: minimum courier charges apply
- Malca Amit / Brink’s: US$ 100
- FedEx: US$ 150
More benefits
To know more about inventory-based benefits, please contact your Sales Representative or BDM.
B. Fair & Fixed Price Policy
Since 2 July 2007, we have followed a Fair & Fixed Price approach to keep business simple, transparent, and time-efficient.
Objectives
- Save time for both sides and focus on meaningful work.
- Build trust through a smooth, result-oriented buying and selling process.
- Close deals with clarity and peace of mind.
- Maintain long-term, harmonious relationships.
Benefits to customers
- Right quality at a right, transparent price—available at all times.
- Consistency, continuity, cooperation, and credibility.
- Steady, transparent dealings that support stable business growth.
- A calm, professional working style that saves effort and energy for everyone.
Remarks
- Prices are fixed after considering product quality and market competitiveness.
- This policy aims for a win-win outcome.
- Prices and policies may be reviewed and revised when required.
- Candid feedback is welcome; it helps us improve.
- Cooperation from both sides ensures successful implementation.
Privacy Policy
At Hari Krishna Exports Pvt. Ltd. (“HK”), protecting your personal information is important. This policy explains what we collect, how we use it, and your choices.
Scope
This policy applies when you register on www.hk.co and use our online diamond inventory. Third-party websites or applications linked from our site have their own policies; please review them separately.
1) Information we collect
- Personal details: name, address, date of birth, email address, telephone number.
- Technical details: cookie data, pages viewed, and IP address (collected by us and/or approved third parties).
2) Consent and withdrawal
By providing your information, you consent to its use as described here. You may withdraw consent at any time by emailing us (see Contact section). We will return or delete your personal information within five (5) days of receiving your request, subject to applicable law and legitimate business requirements.
3) How we use your information
- Process service requests and provide access to secured areas of the website.
- Personalise your website experience and product access.
- Send newsletters and service updates (you can opt out at any time).
- Conduct limited market research to improve our products and services.
- Share details of services and offers we believe may be relevant to you (opt-out available).
If you prefer not to receive marketing communications, please email us to opt out.
4) Cookies and similar technologies
We use cookies and similar tools to operate the site, measure performance, remember preferences, and improve your experience. You can control cookies through your browser settings; some features may not function properly if cookies are disabled.
5) Security
We take reasonable technical and organisational measures to protect your data, including the use of SSL on relevant systems and secured backend infrastructure. No method of transmission or storage is completely secure; residual risk may remain due to factors beyond our control.
6) Changes to this policy
We may update this policy from time to time. The latest version will always be available on www.hk.co. Please review it periodically to stay informed.
7) Your account and password
Your account information is stored in a secure section of our website. For safety, log in using your unique username and password each time, and keep these credentials confidential.
8) Contact
For privacy questions, consent withdrawal, data access, correction, or deletion requests, please email us at privacy@hk.co (or use the contact details on our Contact page).
